Understand Your Potential for an Allegiant Flight Refund
If you're asking, 'Can I get a refund on my Allegiant flight?', the direct answer is often conditional. Allegiant Air's refund policy is structured around specific circumstances and timelines, differing significantly from some major carriers. Generally, refunds are not guaranteed for standard cancellations made by the passenger. Instead, the airline typically offers travel credits or options to change flights, particularly for non-refundable tickets. However, there are distinct situations where a monetary refund is indeed possible, usually involving flight cancellations initiated by Allegiant Air or specific waivers, and within strict timeframes.
- Refunds depend on cancellation source (airline vs. passenger).
- Travel credits are common for passenger-initiated changes.
- Specific rules apply to non-refundable tickets.
- Eligibility hinges on policy terms and timely action.
The key to determining your refund eligibility lies in understanding the terms and conditions of your ticket and the specific reason for cancellation or change. Many Allegiant tickets are non-refundable, meaning you won't get your money back if you simply change your mind or cannot travel. However, if Allegiant itself cancels your flight, or if you are within a very narrow window for a full refund after booking, you may have recourse. It is crucial to act promptly and consult the official Allegiant Air policies, as these details can change. This article will break down the scenarios where refunds are most likely and the steps you must follow.
When pursuing a refund, especially for a non-refundable ticket, the process often involves demonstrating a significant disruption to your travel plans that falls within Allegiant's stated exceptions. This might include significant flight delays, schedule changes, or cancellations by the airline. For passengers needing to cancel, understanding the difference between a refund, a travel credit, and a change fee is paramount to managing expectations and avoiding unexpected costs. Always refer to your specific booking details and Allegiant's current policies.
Familiarizing yourself with the airline's Contract of Carriage is also beneficial, as it outlines the legal obligations and passenger rights. This document provides the official, comprehensive rules governing your ticket and travel. Without understanding these foundational policies, you risk missing opportunities for refunds or incurring penalties.
The primary goal is to prevent disappointment by setting realistic expectations based on the airline's published guidelines. Knowing these rules upfront empowers you to make informed decisions about your travel plans and to navigate the refund process effectively, should the need arise.
A refund is most likely when Allegiant cancels or significantly alters your flight.
Understanding Allegiant's Refund Policy Nuances
Allegiant Air operates with a business model that often includes lower base fares but stricter policies regarding changes and refunds, especially for their most affordable ticket types. Unlike some airlines that offer a 24-hour free cancellation window for all bookings, Allegiant's policy is more restrictive. Generally, if you book a flight less than seven days before departure, you are not entitled to a refund even if you cancel within 24 hours. For bookings made more than seven days before departure, a full refund is typically only possible if you cancel within 24 hours of booking, provided the booking was made at least seven days prior to the flight's scheduled departure. Outside of this narrow window, most passenger-initiated cancellations result in the forfeiture of the ticket cost or, at best, a travel credit less any applicable fees.
However, the landscape shifts considerably if the airline is the one making changes. If Allegiant cancels your flight for any reason, or if they make a significant schedule change that materially impacts your travel plans (such as a substantial delay or a change in departure/arrival times), you are generally entitled to a full refund to your original form of payment. The definition of 'significant' can vary, but it usually implies changes that render the original itinerary impractical or unusable for the passenger. It is vital to monitor your email and the airline's app for any notifications regarding changes to your flight status.
Key Factors Influencing Refund Eligibility:
- Booking Timing vs. Cancellation Timing: The 24-hour rule is contingent on booking at least seven days before departure.
- Source of Cancellation: Airline-initiated cancellations are more likely to result in refunds than passenger-initiated ones.
- Ticket Type: While most fares are non-refundable, specific circumstances may still lead to a refund.
- Type of Change: Significant schedule changes by Allegiant can trigger refund entitlements.
It is essential to differentiate between a refund, a travel credit, and a change. A refund returns your money to its original payment source. A travel credit is a voucher for future Allegiant travel, often with an expiration date and potential restrictions. A 'change' typically refers to modifying your flight details, which may incur fees depending on the fare rules and timing.
The airline's Contract of Carriage is the definitive document outlining all such policies. While it can be dense, understanding its core tenets regarding cancellations and refunds is crucial for any passenger who might need to alter their travel plans. Regularly checking Allegiant Air's official website for updates to their policies is also a proactive measure you can take.
Remember that booking a flight with Allegiant often means accepting a more stringent refund policy.
If you find yourself in a situation where you believe you are due a refund, gather all relevant documentation immediately. This includes your booking confirmation, any communication from Allegiant regarding flight changes or cancellations, and the original purchase details. The more evidence you have to support your claim, the smoother the process will be.
Act swiftly upon notification of a flight cancellation or significant schedule change from Allegiant.
When Can You Expect a Refund for an Allegiant Flight?
Understanding the specific triggers for a refund on an Allegiant Air flight is crucial. While most passenger-initiated changes or cancellations on non-refundable tickets do not qualify for a monetary refund, there are clear scenarios where Allegiant is obligated to provide one. These situations primarily revolve around disruptions caused by the airline itself or specific booking conditions met within a limited timeframe.
The most common and direct path to a refund is when Allegiant cancels your flight. Regardless of the reason for the cancellation—be it mechanical issues, weather, or operational adjustments—if the airline grounds your flight and cannot provide a suitable alternative in a timely manner, you are generally entitled to a full refund to your original payment method. This also applies if Allegiant makes a significant schedule change that you choose not to accept. A significant change typically means a change in departure or arrival time of a certain duration (often several hours, though this can vary) or a change in the flight number or routing that fundamentally alters the trip.
Another key scenario is the 24-hour cancellation policy. Allegiant Air offers a full refund if you cancel your booking within 24 hours of purchase, provided that you booked your flight at least seven days prior to the scheduled departure date. This is a standard consumer protection for many airlines, but its application by Allegiant is conditional on the booking being made more than a week in advance. If you book a flight within seven days of departure, this 24-hour refund window may not apply.
Situations typically eligible for a refund:
- Allegiant Air cancels your flight.
- Allegiant Air makes a significant schedule change that you do not accept.
- You cancel your booking within 24 hours of purchase (if booked at least 7 days before departure).
- Situations covered by specific waivers or exceptional circumstances declared by Allegiant.
Beyond these primary conditions, refunds are rare for passenger-initiated cancellations. If you have purchased Allegiant's optional travel insurance or a 'Flex' fare product, these might offer additional flexibility or refund options, but these are separate purchases and not part of the standard ticket policy. It is vital to review the specific terms of any add-on insurance or fare type purchased.
The distinction between a refund and a travel credit is critical. Many passenger-initiated cancellations, even if not eligible for a refund, can be converted into a travel credit. This credit can be used for future Allegiant flights, often minus a change fee. Understanding which outcome you are eligible for—a refund or a credit—will manage your expectations and guide your next steps.
Pro-Tip: If Allegiant cancels your flight, do not automatically accept a travel credit if you prefer a refund. Politely but firmly request a refund to your original form of payment, citing the airline's obligation for cancellation. You usually have the right to choose.
Confirm the specific definition of a 'significant schedule change' in Allegiant's Contract of Carriage.
If you are uncertain about your eligibility, the best course of action is always to contact Allegiant Air's customer service directly. They can review your specific booking and provide definitive information based on the current policies and the details of your situation. Be prepared to provide your confirmation number and details about the flight in question.
Don't assume a travel credit is your only option if the airline cancels your flight.
How to Cancel Your Allegiant Flight and Request a Refund
Initiating a refund request for your Allegiant flight requires a clear understanding of the process and adherence to the airline's procedures. The steps you take will depend on whether your flight was canceled by Allegiant or if you are seeking to cancel due to personal reasons, and whether you believe you qualify for a refund or a travel credit.
For Allegiant-Initiated Cancellations or Significant Schedule Changes:
If Allegiant Air cancels your flight or makes a significant schedule change, they will typically notify you via email or through their mobile app. The notification usually outlines your options, which should include a full refund to your original form of payment if you are entitled to one. If you wish to claim this refund:
- Review the Notification: Carefully read the communication from Allegiant. It should detail the changes and the refund process.
- Respond Promptly: If the notification provides a link or specific instructions for requesting a refund, follow them immediately. Often, there's a limited window to accept the offered resolution.
- Contact Customer Service if Needed: If the notification is unclear, or if you are not offered a refund and believe you are entitled to one, contact Allegiant Air's customer service. Be prepared to state your case clearly, referencing the cancellation or schedule change and your request for a refund. Have your confirmation number ready.
For Passenger-Initiated Cancellations (Seeking Refund or Travel Credit):
If you need to cancel your flight for personal reasons and believe you meet the criteria for a refund (e.g., within the 24-hour booking window), or if you wish to request a travel credit, the process generally starts online:
- Visit Allegiant Air's Website: Navigate to the 'My Account' or 'Manage Travel' section on the Allegiant Air website.
- Enter Booking Details: You will typically need your confirmation number and the passenger's last name to access your reservation.
- Find the Cancellation Option: Look for an option to 'Cancel Flight' or 'Modify Booking'.
- Follow Cancellation Prompts: The system will guide you through the cancellation process. It should inform you whether your ticket is eligible for a refund, a travel credit, or if it is non-refundable and will be forfeited.
- Select Refund/Credit: If a refund is offered and you qualify, follow the steps to select that option. If only a travel credit is available, you will typically be given the option to accept it. Note any associated fees for changes or cancellations that might apply and reduce the credit amount.
- Submit Your Request: Confirm your selection and submit the cancellation.
If you're cancelling within 24 hours of booking and meet the 7-day-prior criteria, ensure you select the 'refund' option and not just 'cancel.' The system should present this choice clearly.
If Cancelling Online is Not Possible or You Need to Argue Eligibility:
In cases where online cancellation is not feasible, or if you need to make a case for a refund beyond the standard policy, you will need to contact Allegiant Air's customer service directly. This might involve calling their reservation line or using their online chat support if available.
- Be Prepared: Have your booking confirmation number, flight details, and a clear, concise explanation of why you are requesting a refund ready.
- Stay Calm and Polite: Customer service representatives are more likely to assist if approached respectfully.
- Reference Policies: If applicable, reference the specific Allegiant Air policy that supports your refund request (e.g., airline-initiated cancellation, significant schedule change).
The refund process can take time. Once approved, it may take several billing cycles for the funds to appear on your original payment method. Allegiant typically provides an estimated timeframe for processing refunds.
Always save confirmation emails for cancellations and any communication regarding refunds or credits. These documents serve as proof of your actions and Allegiant's responses.
Document every interaction with Allegiant customer service, including dates, times, representative names, and the substance of the conversation.
If your flight is canceled by Allegiant, you are entitled to a refund, not just a credit.
Allegiant Air Refund vs. Travel Credit: What's the Difference?
When dealing with Allegiant Air, particularly regarding cancellations or changes, understanding the distinction between a refund and a travel credit is paramount. These two outcomes represent very different forms of compensation, and knowing which one you are eligible for will significantly impact your financial recovery or future travel plans.
A refund is the most desirable outcome for many passengers. It means that Allegiant Air will return the full monetary value of your ticket (or the portion you are entitled to) back to the original form of payment used for the purchase. This could be your credit card, debit card, or another payment method. A refund effectively reverses the transaction, giving you your money back to use as you see fit.
A travel credit, on the other hand, is essentially a voucher or a balance that can be applied towards future Allegiant Air flights. It is not cash back. These credits typically have an expiration date, meaning you must use them before they become void. They may also come with restrictions on which fares or flights they can be applied to, and sometimes there are fees associated with using them for changes or new bookings. Travel credits are often offered when a passenger initiates a cancellation of a non-refundable ticket, or in lieu of a refund when the airline offers it as an option.
Key distinctions summarized:
- Form of Compensation: Refund = Money back; Travel Credit = Voucher for future travel.
- Flexibility: Refunds can be used for anything. Travel credits are restricted to Allegiant flights.
- Expiration: Refunds have no expiration. Travel credits usually do.
- Conditions: Refunds are typically for airline-initiated cancellations or specific booking windows. Travel credits are often the recourse for passenger-initiated changes on non-refundable tickets.
Allegiant Air's policy often favors offering travel credits for passenger-initiated cancellations of non-refundable tickets. This strategy allows them to retain customer spending within their ecosystem. However, when the airline cancels the flight or makes a significant schedule change, passenger rights generally dictate that a refund to the original form of payment should be offered as the primary option.
If Allegiant offers you a travel credit for an airline-canceled flight, politely decline and insist on a refund to your original payment method, as this is usually your right.
When you receive a travel credit, carefully note its terms and conditions. Pay close attention to the expiration date, any booking deadlines, and any blackout dates or fare restrictions. It's advisable to use travel credits as soon as possible once you have confirmed new travel plans to avoid missing the expiration date.
Always verify the expiration date and any usage restrictions associated with your Allegiant travel credit.
If you have a travel credit and are unsure how to apply it, or if you encounter issues using it, contact Allegiant Air customer service for assistance. They can guide you through the booking process with your credit.
A refund puts money back in your pocket; a travel credit keeps it with Allegiant.
Non-Refundable Allegiant Tickets: What Are Your Options?
Purchasing a non-refundable ticket with Allegiant Air is often how travelers secure the lowest fares. However, this economy comes with a significant trade-off: the inability to get a monetary refund if you decide to cancel your trip for personal reasons. Understanding the implications and available options for these tickets is crucial to avoid disappointment and unexpected losses.
When you book a non-refundable fare, Allegiant Air generally considers the ticket value forfeited if you cancel your flight. This means that if your plans change, and you simply don't show up or cancel outside of any applicable grace periods, the money you paid for the ticket is gone. This is a standard practice in the airline industry for deeply discounted fares.
However, this does not mean you have absolutely no recourse or options. The primary alternative to a refund for a non-refundable ticket is a travel credit. If you cancel your flight in accordance with Allegiant's change policy (which often involves providing advance notice), you can typically convert the value of your ticket into a travel credit. This credit can then be used for future Allegiant flights. Be aware that this conversion usually comes with a change fee, which is deducted from the ticket's value, reducing the amount available for your future travel. The exact amount of the change fee can vary and is detailed in Allegiant's fare rules.
Important considerations for non-refundable tickets:
- Change Fees: Expect to pay a change fee if you cancel and rebook.
- Expiration Dates: Travel credits derived from these tickets will have expiration dates.
- Limited Availability: Credits may not be usable on all flights or dates.
There are specific circumstances where a non-refundable ticket might still yield a refund, even if you initiated the cancellation. These are typically exceptions outlined in Allegiant's Contract of Carriage:
- 24-Hour Rule: If you booked more than seven days in advance, you can cancel for a full refund within 24 hours of booking. This is the most common refund scenario for passenger-initiated cancellations.
- Airline-Initiated Cancellation: If Allegiant Air cancels your flight or makes a significant schedule change, you are entitled to a full refund, even on a non-refundable ticket.
- Death or Serious Illness: In very specific, documented cases of the passenger's death or the death of an immediate family member, Allegiant may offer a refund or waiver of fees, often requiring official documentation like a death certificate. Similar provisions may exist for severe personal illness, but these are discretionary and require robust medical certification.
Always check the exact change fees and expiration dates associated with a travel credit before accepting it. Ensure the net value is still worthwhile for your future travel plans.
It is crucial to read the fare rules associated with your specific ticket at the time of purchase. These rules will detail the penalties for changes and cancellations. If you are unsure, contacting Allegiant customer service before you need to cancel can provide clarity on your specific ticket's terms and the best course of action.
The 24-hour booking window is your primary buffer for a refund on non-refundable tickets.
For passengers who are frequently traveling and might need flexibility, exploring Allegiant's more expensive fare options, like a 'Flex' fare or purchasing separate travel insurance, might be a more prudent strategy than relying solely on the standard non-refundable ticket policies.
Document any special circumstances (like illness) thoroughly if you plan to request an exception.
Allegiant Flight Delays and Cancellations: Your Refund Rights
When Allegiant Air experiences flight delays or cancellations, your passenger rights and potential for refunds become a primary concern. Unlike voluntary changes made by passengers, disruptions caused by the airline often trigger specific entitlements, including the right to a refund. It is vital to know these rights to ensure you receive the compensation or resolution you deserve.
If Allegiant Air cancels your flight, you are generally entitled to a full refund to your original form of payment. This right is established under consumer protection regulations in many jurisdictions and is typically stipulated in the airline's Contract of Carriage. The airline may offer to rebook you on their next available flight, but you are not obligated to accept this if it does not meet your needs. If you choose not to accept the rebooked flight, you can request a refund for the unused portion of your ticket.
Significant delays can also lead to refund eligibility. While minor delays are common and usually do not warrant compensation, substantial schedule changes—where the departure or arrival time is altered by several hours—can be considered a material change to the contract of carriage. If Allegiant significantly alters your flight schedule, and you decide that the new timing no longer works for your travel plans, you can often cancel your ticket and receive a full refund. The definition of 'significant' can vary, so it is important to check Allegiant's specific policy on schedule changes or consult with their customer service.
Key Entitlements During Airline Disruptions:
- Full Refund: For canceled flights or significant schedule changes.
- Rebooking Options: Airlines usually offer to rebook you on their flights.
- Vouchers for Amenities: Sometimes offered for significant delays, but not a refund.
It is important to distinguish between a refund and other forms of compensation, such as travel vouchers for future flights, meal vouchers, or hotel accommodation during prolonged delays. While these amenities might be offered by Allegiant to mitigate inconvenience, they are not a substitute for a refund if you are entitled to one due to a cancellation or major schedule change. You have the right to choose the refund option if it applies to your situation.
If Allegiant cancels your flight, do not let them automatically process a travel credit. Ask specifically for a refund to your original payment method.
To claim your refund, you will typically need to contact Allegiant Air directly. Provide your flight details, confirmation number, and clearly state that you are requesting a refund due to the airline's cancellation or significant schedule change. Keep records of all communications, including emails and chat transcripts, as well as any documents related to the delay or cancellation.
Understand that 'significant' schedule change definitions can vary; always confirm with Allegiant.
If Allegiant fails to provide a satisfactory resolution or denies a refund you believe you are entitled to, you may have options to escalate the matter, such as filing a complaint with the relevant transportation authority in your region.
Always monitor flight status directly with Allegiant Air, especially during periods of adverse weather or operational issues.
Allegiant Air's 24-Hour Cancellation Policy Explained
The 24-hour cancellation policy is a critical consumer protection that allows travelers to change their minds shortly after booking a flight without penalty. For Allegiant Air, this policy offers a specific window where you can cancel your flight and receive a full refund, but it comes with important conditions that passengers must meet.
Allegiant Air provides a full refund if you cancel your booking within 24 hours of purchase. However, this policy is contingent upon one crucial factor: your booking must have been made at least seven days prior to the flight's scheduled departure date. If you book a flight less than seven days before it departs, you generally forfeit this 24-hour refund privilege.
This means that if you book on a Monday for a flight departing the following Saturday, you are within the 7-day window, and thus the 24-hour refund policy likely does not apply. Conversely, if you book on a Monday for a flight departing the *next* Monday, you have made the booking more than seven days in advance, and therefore, canceling within 24 hours of booking should result in a full refund.
Conditions for the 24-Hour Refund:
- Timing of Booking: Must be 7 or more days before departure.
- Timing of Cancellation: Must be within 24 hours of booking confirmation.
- Form of Refund: Typically to the original form of payment.
To utilize the 24-hour cancellation policy, you must initiate the cancellation process within that specific timeframe. The easiest way to do this is usually through the Allegiant Air website or mobile app by accessing your reservation details. Look for the option to cancel your flight. If your booking meets the criteria, the system should present you with the option for a full refund.
When canceling within the 24-hour window, double-check that the option presented is for a 'refund' and not just a 'credit' or 'change.' If you don't see a refund option, contact customer service immediately.
If you booked through a third-party travel agency, the 24-hour rule might be subject to the agency's own policies, which could differ from Allegiant's. In such cases, you would need to contact the travel agency directly to process your cancellation and refund request.
Understand that the 7-day threshold is a strict requirement for this refund policy.
After the 24-hour window has passed, or if your booking was made within seven days of departure, the standard cancellation and refund policies for non-refundable tickets will apply, generally leading to forfeiture or a travel credit minus fees.
Always confirm the exact booking date and flight departure date to verify 7-day eligibility.
It is essential to be aware that if Allegiant Air cancels the flight or makes a significant schedule change, you are entitled to a refund regardless of whether you are within the 24-hour booking window. The 24-hour policy applies primarily to passenger-initiated cancellations.
The 24-hour rule is a grace period, not a general cancellation right.
Tips for a Smoother Allegiant Refund Process
Navigating any airline's refund process can be a source of stress, and Allegiant Air is no exception. To increase your chances of a successful and efficient refund request, and to avoid common pitfalls, adopting a strategic and prepared approach is essential. Focus on clarity, documentation, and timely action.
Be Clear and Concise: When contacting Allegiant Air, whether online, by phone, or via email, clearly state your reason for seeking a refund. Reference the specific policy under which you believe you are eligible. For example, if Allegiant canceled your flight, state that and reference your right to a refund for airline-initiated cancellations. If you are within the 24-hour booking window, mention that specifically.
Gather All Documentation: Before you contact the airline, collect all relevant information. This includes your booking confirmation number, flight itinerary, passenger names, and dates of travel. If the issue is due to an airline cancellation or significant schedule change, have any notification emails or messages from Allegiant readily available. If you are claiming an exception due to illness or death, be prepared to provide supporting documentation as required by Allegiant's policy.
Know Allegiant's Policies: Familiarize yourself with Allegiant Air's Contract of Carriage and their current refund and cancellation policies on their official website. Understanding the specific terms—such as the definition of a 'significant schedule change' or the exact conditions for the 24-hour refund—will empower you to make accurate requests and identify when the airline is obligated to provide a refund.
If you are offered a travel credit but are entitled to a refund, politely but firmly state your preference for a refund and cite the policy that supports your claim.
Be Persistent but Polite: If your initial request is denied, or if the process is stalled, do not give up easily. Politely follow up with customer service. Keep a record of all interactions, including dates, times, the names of representatives you speak with, and a summary of the conversation. This documentation can be invaluable if you need to escalate your case.
Understand Refund Timelines: Be aware that refunds are not always instantaneous. Allegiant Air, like other airlines, has processing times. While they may provide an estimated timeframe, expect it to take several business days, or even a full billing cycle, for the funds to appear back on your credit card or original payment method.
When dealing with a significant delay or cancellation, document the actual duration of the delay or the exact change in schedule with screenshots or photos if possible.
When to Escalate: If you have exhausted all avenues with Allegiant customer service and believe your rights have been violated, consider filing a complaint with the relevant consumer protection agencies or aviation authorities in your region. This is typically a last resort but can be effective.
The key to a successful refund process is preparation and a clear understanding of your rights.
Always keep digital and physical copies of all booking and communication documents.
Allegiant Air Contact Information for Refund Queries
When you need to inquire about your Allegiant flight refund, reach out directly to their customer service channels. Having the right contact information ensures you can connect with the appropriate department to discuss your specific situation, understand your options, and initiate or follow up on a refund request.
The primary point of contact for most customer service inquiries, including those related to refunds, is Allegiant Air's official customer relations department. While Allegiant often encourages customers to manage changes and cancellations online through their website or mobile app for efficiency, direct contact is sometimes necessary, especially for complex refund scenarios or when disputing a denied request.
How to Contact Allegiant Air for Refunds:
- Phone: Allegiant Air's customer service line is the most direct way to speak with a representative. It is advisable to have your confirmation number and all relevant flight details ready before calling. Be prepared for potential wait times, especially during peak travel periods or operational disruptions. The primary reservation and customer service number is usually found on their official website.
- Online Chat: Allegiant may offer an online chat service through their website, which can be a convenient way to get quick answers to common questions or to initiate a refund request. This is often faster than waiting on hold for a phone call.
- Online Submission Forms: For specific issues like refund requests or complaints, Allegiant might have dedicated online forms on their website. These forms guide you through providing all necessary information in a structured manner, which can help expedite processing.
- Social Media: While not always the primary channel for detailed refund processing, Allegiant's official social media accounts (e.g., Facebook, Twitter) can sometimes be used to get initial assistance or directed to the correct department.
When calling, ask for the customer relations department specifically for refund inquiries if the initial representative cannot resolve your issue.
It is crucial to use the official contact channels listed on the Allegiant Air website to ensure you are dealing with legitimate representatives. Be wary of unofficial contact numbers or unsolicited offers of assistance.
Always verify contact details on the official Allegiant Air website.
When discussing your refund, be ready to provide your booking reference number, the names of passengers on the booking, the flight date and route, and a clear explanation of why you are requesting a refund. If Allegiant canceled your flight or made a significant schedule change, mention this and the date of notification.
Have your flight confirmation details easily accessible before making contact.
If you are unable to resolve your refund issue through standard customer service channels, you may need to consider sending a formal written complaint via mail or through a specific complaint portal if available on their website. Documenting all correspondence is key.
Your confirmation number is the most important piece of information you'll need.